Website Privacy Policy for Masrour & Harouni Chiropractic Inc.

Effective Date: August 1, 2025

Prepared by: Nathan Mubasher,Law Offices of Nathan Mubasher

1. Introduction

Masrour & Harouni Chiropractic Inc. (“we,” “our,” or “us”) is a licensed chiropractic practice based in the United States, dedicated to providing exceptional care. This Privacy Policy outlines how we collect, use, protect,and handle your personal information when you interact with us through our website, patient portal, or RingCentral texting platform.

2. Types of Information Collected

We may collect the following types of personal information, including Protected Health Information (PHI) under HIPAA:

  • Full name
  • Email address
  • Phone number
  • Date of birth (DOB) (if submitted via portalor referral)
  • Health-related data(e.g., appointment details, treatment plans,if submitted via portal)

3. How Information Is Collected

We collect personal information directly from you through:

  • Forms submitted on mh-chiro.com or the patient portal(e.g., login credentials, appointment requests, health questionnaires, if implemented).
  • Service inquiries, consultations, or intake processes(e.g., verbal or written consentfor texting).
  • Referrals from attorneys or referral companies (e.g., name, DOB, contact info).
  • RingCentral texting interactions (e.g., opt-in responses, appointment confirmations).

4. Purpose of Data Collection

We collect personal information to:

  • Provide and manage chiropractic services (e.g.,scheduling, treatment coordination).
  • Communicate via RingCentral for appointment reminders, clinical updates, therapy/diagnostic referrals, general office reminders, marketing (with consent), and portal access links.
  • Respond to inquiries or requests.
  • Maintain records in compliance with HIPAA, TCPA, and other regulations.
  • Facilitate referrals from attorneys or referral companiesfor treatment purposes.

5. Data Security Measures

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

  • Encryption (minimum 128-bit)for PHI in transit/at rest via the patient portaland RingCentral.
  • Role-based access controlsfor staff (Scheduling, Referrals, Front Desk) to minimum necessary PHI.
  • Two-factor authentication (2FA) for remote/international staff.
  • Audit logs for the patient portal and RingCentral activity.
  • HIPAA-compliant cloud platformswith Business AssociateAgreements (BAAs).
  • Staff training on HIPAA, TCPA, and textingprotocols.

6. Data Sharing

  • Permitted Sharing:
    • With BusinessAssociates (e.g., RingCentral, our trademarked software) under signed BAAs for service delivery.
    • With healthcare providers or referral companies for treatment purposes (e.g., sharing name, DOB with attorneys for referrals), limited to minimum necessary.
    • As required by law (e.g., public healthreporting, court orders).
  • Prohibited Sharing: We do not sell,trade, or transfer your personal information to third parties for marketing without prior express written consent.

7. User Rights

Under HIPAA,you have the right to:

  • Request access to your PHI within 30 days (extendable to 60 days).
  • Request corrections to inaccurate PHI.
  • Request an accounting of non-routine PHI disclosures (past 6 years).
  • Request restrictions on PHI use/disclosure.
  • Request alternate communication methods (e.g., email instead of text).
  • File complaints with our PrivacyOfficer or the U.S. Department of Health and Human Services (HHS).

8. SMS Consent and Messaging Terms

8.1 SMS Consent

By providing your phone number(e.g., via intake form, verbal consent, or texting “JOIN”to 661-252 PAIN (7246)), you consent to receive SMS messages from Masrour & Harouni Chiropractic Inc. for:

  • Appointment reminders (24–48hours in advance).
  • Clinical updates or follow-up instructions.
  • Therapy/diagnostic referrals.
  • General office reminders.
  • Marketing outreach (with written consent).
  • Patient portal access links. Your phone number will not be shared with third parties except Business Associates under BAAs for service delivery.

8.2 Messaging Frequency

  • You may receiveup to 5-10 messages per week, with a maximumof 3 per day, unless medically necessary.
  • Frequency varies based on serviceneeds (e.g., scheduling, care coordination).

8.3 Opt-In Process

  • Verbal/Written Consent: Obtained during initial contactor via intake form, logged manually by Scheduling/Referrals/Front Desk.
  • SMS Opt-In: Text “JOIN” to 661-252 PAIN (7246) to subscribe.
  • Confirmation Message: “You’ve successfully subscribed to Masrour & Harouni Chiropractic Inc SMS alerts. Msg & data rates may apply. Reply HELP for help, STOP to cancel.”

8.4 Opt-Out Process

  • Simple Opt-Out: Reply “STOP”to 661-252 PAIN (7246) to unsubscribe.
  • Confirmation Message: “You have unsubscribed and will no longer receive messages from Masrour & Harouni Chiropractic Inc”
  • Alternative Opt-Out: Contact us at info@mh-chiro.com or via mh-chiro.com.
  • Opt-outs are logged immediately on our Do-Not-Text list.

8.5 Disclaimer and Liability

  • Message delivery depends on your mobile carrier’s availability. We are not responsible for delayed or undelivered messages due to network issues or technical errors.
  • Standard message and data rates may apply based on your mobileplan.
  • Texts are encrypted (128-bit); PHI is avoided unlessyou consent to risks.

9. Terms and Conditions

Last Updated: [August 1, 2025]

Please read these terms carefully beforeusing our services.

  • Compliance: We adhere to HIPAA, TCPA,and TCR requirements. Your data is not sold or shared for marketing without consent.
  • Changes: We may updatethese terms. Significant changes will be notified via SMS or website posting. Continued use constitutes acceptance.
  • Contact: For support, email info@mh-chiro.com or call 661-252 PAIN (7246).

10. Contact Us

If you have questionsor concerns about this PrivacyPolicy or your personal information, contact:

  • Privacy Officer: Eva Lopez,Masrour & Harouni Chiropractic Inc, 18291 Soledad Cyn Rd, Canyon Country CA 91387, 661-252 PAIN (7246), info@mh-chiro.com.
  • HHS Complaints: Office for Civil Rights,U.S. Department of Health and Human Services, 200 Independence Ave. S.W., Washington, D.C. 20201, (800) 368-1019.

Consent Checkbox(for websiteforms):

    I consent to receive text messages from Masrour & Harouni Chiropractic Inc. Messages may include appointment reminders (24–48 hours in advance), clinical updates, referrals, and marketing (with written consent). Message frequency is up to 5-10 per week, max 3 per day. Msg & data rates may apply. Reply HELP or contact info@mh-chiro.com for support. Reply STOP to opt out. See Privacy Policy and Terms of Use.

11. Updates to This Policy

  • Updated upon the patient portal launch, RingCentral activation, or regulatory changes.
  • Posted on mh-chiro.com and provided via portal/text.

Revision History

  • August 1, 2025: Revised to include TCR-compliant Privacy Policy, Terms of Use, and Contact Us sections.
  • Review scheduled for August 1, 2026.